Career Opportunities with Benecon

"They truly care about the employees."

Share with friends or Subscribe!

 

Thomas Edison said, “The three great essentials to achieve anything worth while are: Hard work, Stick-to-itiveness, and Common sense.”

We’re pretty fond of that model of perseverance. Starting the first PA municipal purchasing cooperative — when no one had heard about what it could do — took perseverance, certainly. But, more than being first, it’s what our clients gained that made us — and the market — sit up and take notice.

And every day that we provide guidance to rescue a business from crushing price increases or get civil servants great benefits and return money back to public coffers to avoid tax hikes — those are the days that make us realize how much what we do is needed.

Please take a moment to check out our careers!

  • Multiple winner of INC. Magazine’s “500 Fastest Growing Companies in America”
  • 25.7% average annual growth rate, ten years running
  • Over one billion dollars in premium equivalent

 

Current job opportunities are posted here as they become available.

 


Customer Service Specialist

Department: Compliance
Location: Lititz, PA

The Benecon Group specializes in developing innovative and effective employee benefit solutions.  Our company goal is to help employers effectively control benefit plan expenditures and design programs that meet the strategic needs of the employer and the personal needs of the employees.  Our specialty is developing and administering self-funded health insurance programs for companies, governments, colleges and nonprofit cooperatives.  Benecon has an immediate opening and seeks a dynamic individual to join our growing team as a Customer Service Specialist in our Compliance division.  We offer competitive compensation, benefits, and a work environment that values employees’ contributions to the company.

Job Description

JOB TITLE:  Customer Service Specialist    

DIVISION:  Compliance

EMPLOYMENT CLASSIFICATION:  Non-Exempt

SUPERVISOR:  Administrative Services Manager

JOB SUMMARY:  This position is primarily responsible for fielding incoming phone calls related to the company’s COBRA, HRA, FSA and HSA administration services for participants and client groups.  The Customer Service Specialist will have extensive exposure to and contact with clients and brokers as well as current and former employees.

SUPERVISORY RESPONSIBILITY:  None

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

  1. Manage a large volume of incoming calls and customer service inquires for the COBRA, HRA, FSA and HSA administration team.
  2. Accurately identify and assess client, broker, and participants’ needs in order to resolve issues.
  3. Handle customer complaints, provide appropriate, timely solutions, and follow up if necessary to ensure satisfactory resolution.
  4. Maintain detailed paper and electronic records.
  5. Provide basic technical support for clients, brokers, and participants using the COBRA, HRA, FSA and HSA administration software.
  6. Follow established communication procedures, guidelines, and policies.
  7. Complete special projects as assigned by the Administrative Services Manager.

These duties and responsibilities are intended to describe the general nature and level of work involved for this job.  This is not an exhaustive list of all duties or responsibilities.

PHYSICAL REQUIREMENTS: 

  1. Must be able to talk on the phone for extended periods of time.
  2. Must be able to sit or stand and type in a workstation utilizing a computer for up to 80% of the workday.

QUALIFICATIONS: 

  1. High school diploma or equivalent required.
  2. Prior customer service experience required.

KNOWLEDGE, SKILLS AND ABILITIES: 

  1. Requires knowledge of standard office procedures.
  2. Requires strong phone contact handling and active listening skills.
  3. Requires computer proficiency in Microsoft Office applications.
  4. Must be able to navigate and efficiently use COBRA, FSA, HRA and HSA administration software.
  5. Basic COBRA, FSA, HRA, and HSA or employee health benefits knowledge preferred.
  6. Requires excellent communication skills in both verbal and written format.
  7. Familiarity with CRM systems and practices preferred.
  8. Requires the ability to maintain strict adherence to confidentiality standards.

JOB SPECIFIC COMPETENCIES: 

  1. Customer Focus – Makes customers and their needs a primary focus of one’s actions; readily readjusts priorities to respond to pressing and changing client demands with a sense of urgency; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
  2. Productivity – Is dependable to work assigned schedule and perform assigned tasks; possesses the necessary job skills and knowledge; delivers work/projects accurately and on time; accomplishes critical tasks with measurable results.
  3. Interpersonal Skills – Establishes and maintains effective working relationships with others inside and outside the organization; treats others with dignity and respect; coordinates work effectively with team members; manages conflict constructively; provides timely and honest feedback in a manner which is productive; demonstrates effective listening skills; articulates clear communications (oral and written) with others.
  4. Initiative – Identifies what needs to be done and takes action without being asked or required to; suggests process improvements; initiates self-development efforts; seeks additional job responsibilities to assume; looks for new ways to contribute to the business; is proactive; takes prompt action to accomplish objectives.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System